Gizlilik Politikası ve KVKK Aydınlatma Metni

1. Data Controller

Company Name: Nemasis Soğutma ve Otomasyon A.Ş.

Brand: COLDORA

Address: Atatürk Mah. Ertuğrul Gazi Sk. Metropol İstanbul Sit. C1 Blok No:2B D:101, 34758 Ataşehir / Istanbul, Turkey

Email: info@coldora.com.tr

Phone: +90 850 242 66 77

2. Personal Data We Collect

We collect the following personal data through our website:

• Full Name — via contact form and quick quote form
• Email address — via contact form and quick quote form
• Phone number — via contact form and quick quote form
• Company name — via contact form (optional)

3. Purposes of Processing

Your personal data is processed for the following purposes:

• To provide you with quotes and pricing information
• To respond to your inquiries and requests
• To provide information about our services
• To manage contract formation and performance processes
• To comply with legal obligations

4. Legal Basis for Processing (GDPR Article 6)

We process your personal data based on the following legal grounds:

• Performance of a contract (Article 6(1)(b)) — when processing is necessary to take pre-contractual steps at your request
• Legitimate interests (Article 6(1)(f)) — to respond to business inquiries and manage our commercial relationships
• Consent (Article 6(1)(a)) — for any marketing communications

5. Data Sharing and Third Parties

We do not sell or share your personal data with third parties for commercial purposes. Your data may only be disclosed in the following limited circumstances:

• To competent public authorities when required by law
• To essential service providers (e.g., hosting) strictly within the scope of their services

6. Data Retention

Your personal data is retained for as long as necessary for the purposes for which it was collected. For quote and contact requests, data is retained for 3 years from the date of last contact. Data subject to legal obligations is retained for the periods prescribed by applicable law.

7. Your Rights under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — to obtain confirmation of whether we process your data and a copy of it
• Right to rectification — to have inaccurate data corrected
• Right to erasure — to have your data deleted ("right to be forgotten")
• Right to restriction — to restrict the processing of your data
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent

To exercise your rights, please contact us at info@coldora.com.tr. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

8. International Data Transfers

Our services are primarily based in Turkey. If you are located in the European Economic Area (EEA), please note that your data may be transferred to and processed in Turkey. Such transfers are carried out in compliance with applicable data protection laws.

9. Cookies

Our website may use essential cookies necessary for technical operation and to improve your experience. We do not use advertising or tracking cookies.